Website: https://neosociallift.com
Contact: contact@neosociallift.com
Last Updated: December 15, 2025
This Privacy Policy explains how NeoSocialLift (“NeoSocialLift”, “we”, “us”, “our”) collects, uses, discloses, and protects information when you access or use our AI-powered social media management and scheduling software-as-a-service (the “Service”). By using the Service, you agree to this Privacy Policy.
1) Who we are
NeoSocialLift provides tools to connect social media accounts (Facebook, Instagram, X, and LinkedIn), schedule and publish content, manage engagement, collaborate with teams, and view analytics.
2) Information we collect
We collect information in the following categories:
A. Information you provide
Account information: name, email, password (stored in hashed form), company/organization details.
Billing information (if applicable): plan selection, billing address, and payment status. Payment card details are typically handled by our payment processor, not stored directly by us.
Content and files: text, images, videos, captions, hashtags, drafts, and other materials you upload or create in the Service.
Communications: messages you send to us (e.g., support requests).
B. Information from connected social platforms
When you connect Facebook/Instagram (Meta), X, or LinkedIn, we receive certain data via their APIs and OAuth authorization, such as:
Social account identifiers, page/profile identifiers, and access tokens/permissions
Basic profile or page information (e.g., name, handle, page name)
Post metadata and publishing status
Limited engagement data needed to provide the Service (e.g., comments/messages/mentions where supported by the platform and permissions you grant)
The exact data depends on the platform, your settings, and permissions you authorize.
C. Automatically collected information
Device and usage data: IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, actions taken, timestamps, and logs.
Cookies and similar technologies used for authentication, security, preferences, analytics, and performance.
3) How we use information
We use information to:
Provide, operate, and maintain the Service (including scheduling, publishing, analytics, and collaboration features)
Authenticate users and secure accounts (including OAuth 2.0 connections to social platforms)
Process subscriptions and manage billing
Improve product performance, features, and user experience
Provide customer support and communicate about the Service (e.g., updates, security notices)
Detect, prevent, and respond to fraud, abuse, or security incidents
Comply with legal obligations and enforce our Terms & Conditions
4) AI and automated processing
NeoSocialLift may offer AI features (e.g., content suggestions, sentiment insights).
AI outputs are suggestions and may be inaccurate; you remain responsible for reviewing and approving content before publishing.
We may process your inputs (such as drafts or performance data) to generate recommendations and improve functionality.
We do not claim ownership of your content.
5) Legal bases (EEA/UK) and regional rights
If you are in the EEA/UK, we process personal data based on one or more of these legal bases: performance of a contract, legitimate interests (e.g., security and improvement), compliance with law, and consent (e.g., optional cookies/marketing where applicable).
If you are a California resident, you may have rights under the CCPA/CPRA. We do not sell personal information as commonly defined under these laws.
6) Sharing and disclosure
We may share information in these situations:
A. Service providers
We share data with vendors who help us run the Service (e.g., hosting, analytics, email delivery, customer support tools, payment processing). They may access data only to perform services for us and must protect it.
B. Social platforms
When you use the Service to publish or interact on Facebook, Instagram, X, or LinkedIn, data is transmitted to those platforms as required to perform your requests. Your use of each platform is also governed by their terms and privacy policies.
C. Legal and safety
We may disclose information if required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, prevent fraud, or enforce our agreements.
D. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale, information may be transferred as part of that transaction, subject to appropriate safeguards.
7) Platform policy compliance (Meta, X, LinkedIn)
NeoSocialLift integrates with third-party platforms via APIs and must follow their developer rules. Accordingly:
We only request permissions needed to provide the Service.
We use platform data to deliver requested functionality (e.g., posting, scheduling, analytics) and do not use it for unrelated purposes.
We do not sell platform-derived data.
We help you manage connected accounts, including allowing you to disconnect accounts and revoke permissions.
Some data may be deleted or restricted when required by the platform’s policies or when you disconnect.
You are responsible for ensuring your content and activities comply with the terms, policies, and community guidelines of Facebook, Instagram, X, and LinkedIn.
8) Data retention
We retain personal data only as long as necessary to:
Provide the Service
Meet legal, accounting, and compliance requirements
Resolve disputes and enforce agreements
Retention periods vary based on the type of data, your subscription status, and legal obligations. You may request deletion as described below.
9) Security
We use reasonable administrative, technical, and organizational safeguards to protect information (including encryption for sensitive data and secure authentication methods such as OAuth 2.0). However, no system is 100% secure, and we cannot guarantee absolute security.
10) Your choices and rights
Depending on your location, you may have rights to:
Access, correct, or delete personal data
Object to or restrict certain processing
Receive a copy of your data (portability)
Withdraw consent where processing is based on consent
To exercise rights, contact us at contact@neosociallift.com
. We may request verification before fulfilling requests.
11) Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember preferences, enhance security, and understand usage. You may control cookies through browser settings. If you disable cookies, some features may not work properly.
12) Children’s privacy
The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child provided us personal data, contact us.
13) International data transfers
Your information may be processed in countries other than where you live. We take steps to ensure appropriate safeguards where required by law (such as contractual protections).
14) Third-party links and services
The Service may contain links to third-party sites or services (including social platforms). Their privacy practices are governed by their own policies, and we are not responsible for them.
15) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date. Continued use of the Service after changes means you accept the updated policy.
16) Contact us
If you have questions or requests regarding this Privacy Policy, contact:
Email: contact@neosociallift.com